Your iPhone got stuck at support.apple.com/iphone/restore screen? You tried turning on your iPhone and it was all going good with the normal startup screen, but out of the blue your iPhone shows and gets stuck on 'Connect to iTunes' screen with 'support.apple.com/iphone/restore' message at the top, correct? Well, in that case, you have stumbled upon the right place. We're about to extend the breadths and depths of this support.apple.com/iphone/restore issue in this post along with all the possible solutions to get it fixed! Let's explore.
2. Force Restart iPhone
iPhone 6 or earlier models:
The users of these models are supposed to hold down the 'Power' and 'Home' keys altogether. Upon getting Apple logo on the screen, release the buttons.
iPhone 7/7 Plus:
These users need to press the 'Power' and 'Volume Down' buttons simultaneously. After about 8-10 seconds, you will notice Apple logo on your screen. Release the two buttons then.
iPhone 8 or later:
For these models, you have to press the 'Volume Up' button briefly. Then press the 'Volume Down' button and release. Later, go ahead with a long press on 'Power' button until Apple logo displays on the screen.Must read:Gihosoft Free iPhone Data Recovery:https://www.gihosoft.com/iphone-data-recovery-free.html
3. Update iTunes
In some cases, the problem of iPhone stuck on support.apple.com/iphone/restore screen occurs due to using an older version of iTunes on your PC while performing update, downgrade or restoring tasks. Get your iTunes updated, so that you don't end up at support.apple.com/iphone/restore screen, with the instructions below:
Mac:
Launch App Store> check if there is any update for iTunes> Click Update if there is a new version for iTunes.
Windows:
Launch iTunes > hit on 'Help' > select 'Check for Updates' from drop down menu.Then follow the on-screen instruction to finish the update process.
4. Restore iPhone using DFU Mode (All Data Erased)
Step 1 – Plug your iPhone into your PC and launch iTunes over it. Follow the instructions below to put your device in DFU mode.
iPhone 6 and below –
Begin with pressing the 'Power' and 'Home' buttons at the same time and then after 8 seconds, release only 'Power' button. While holding the 'Home' button, you'll be notified that iTunes has detected your device in recovery mode. Now release the other button as well.
iPhone 7/7 Plus –
The steps are somewhat alike as the above. You just need to press the 'Volume Down' button instead of 'Home' button.
iPhone 8/8 Plus/X –
Give a quick tap on 'Volume Up' and then 'Volume Down'. Hold down the 'Power' button afterwards. Stay for a couple of seconds and your device's screen will go black. Keep holding the 'Power' button and then begin to press the 'Volume Down' key. Leave the 'Power' key now and continue to hold the other button until iTunes notifies you for the detection of device.
Step 2 – Over iTunes, hit on the 'Restore' option available over the message window and confirm your actions.
>5. Get Help at Apple Store
We believe the aforementioned steps must have resolved your issue by now. If it is not the case, the problem would be some hardware defect. We suggest you to book an appointment with the Apple Care as soon as you can, walk up to them and explain the entire scenario when and how you experienced the support.apple.com/iphone/restore issue, they may help you to get the device back to normal after the replacement of hardware.
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